SHIPPING, RETURNS AND REFUNDS
Shipping
We process and dispatch all orders within 1 to 3 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Fees and Timelines:
Abuja (FCT)
Fee: ₦4,000
Estimated Delivery Time: 1 to 3 business days
Nationwide (all other states)
Fee: ₦6,000
Estimated Delivery Time: 3 to 7 business days
Delivery timelines are estimates and may vary depending on your location and the courier's schedule. We are not responsible for delays caused by third-party courier services, public holidays, or circumstances outside our control.
Once your order has been dispatched, you will be notified via the contact details provided at checkout.
Returns and Refunds
Due to the personal nature of our products, including scented candles, reed diffusers, room sprays, and diffuser refills, we do not accept returns or offer refunds on items that have been opened or used. Please choose carefully before placing your order.
We will accept a return and issue a full refund in the following situations:
- You received a damaged or defective item
- You received the wrong product
- Your order arrived in a condition that makes it unusable
To qualify for a return under any of the above, you must contact us within 48 hours of receiving your order. Requests made after this window cannot be accommodated.
How to Request a Return:
Contact us via WhatsApp at +234 813 282 1376 or by email at sales@4titudescents.com. Include your order number, a description of the issue, and clear photos of the item and its packaging. We will review your request and respond within 2 business days.
If your return is approved, we will arrange for the item to be collected or provide instructions for returning it. Return delivery costs in approved cases are covered by 4titude Scents.
Refunds are processed within 5 to 7 business days of the return being received and verified. Refunds are issued to the original payment method.
Please note: We do not offer refunds or exchanges based on personal preference, including dislike of a scent. We encourage you to review all product descriptions carefully before purchasing, and to reach out to us via WhatsApp before ordering if you have any questions about a fragrance.
Order Cancellations
You may cancel an order at any time before it has been dispatched by contacting us via WhatsApp or email. Once an order has been dispatched, it can no longer be cancelled and the standard returns process applies.
Gift Box Orders
For the 3-in-1 Gift Box, please note that scent selections are specified in your order notes at checkout. We cannot guarantee substitutions after an order has been processed. If you have specific scent requests, contact us via WhatsApp before placing your order.